Billing FAQ
- What Is Your Billing Cycle?
- Email billing is sent out on the 1st & 2nd of each month.
Hard copy bills are printed on the 2nd and 3rd of each month and take several days to process. Customers should expect to receive their hard copy bill around the 10th of each month.
- When Is My Payment Due?
- All bills are Due Upon Receipt. Customers have until the end of the month to pay, but, once an account has an outstanding balance carried over into the next billing (on the 1st of the month), it is considered Overdue. Customers then have until the 15th of the month to pay or the system automatically suspends service. If the service is suspended, customers are responsible for the full month's fee.
- What Is This Past Due Notice For?
- Past Due notices are automated. The system that does not know the difference between $0.50 Overdue and $50.00 Overdue. Those notices are sent until the balance is paid or the account is suspended, whichever happens first. If the Overdue is for a small amount and you plan to include that amount with your next payment, just let us know and we will extend the account to prevent service interruption..
- How Can I Make Payments?
- Payments may be made by mailing in a check, calling in a credit card number, or entering your credit card number in the billing section of our web site. Please be aware, though, that if a credit card is used, the account remembers that credit card for the next billing cycle and will try to automatically charge that card. If customers only want their card used to process their current balance, please give us a call during business hours and let us know, so that we may switch the account back over to check payment.
- What Credit Cards Do You Accept?
- We take Visa, MasterCard and American Express. We do not take Discover.
- How Can I Cancel Service?
- Please send us written notice to cancel service. In this notice, please include a brief reason for cancelling and the date the cancellation is to take place. If email is available, just send a note to admin@pshift.com; alternate methods include faxes to 802-253-4326 and postal mail to PO Box 127, Stowe, Vermont 05672. Please be aware, if customers are on an annual plan, they will be refunded the remainder of their year, as though the used months were at the $19.95 rate, not the lower annual rate.
- How Can I Suspend Service?
- Suspension of service is free, and is useful for those who will be unable to access their account for brief periods (at least one billing cycle, up to one year), but want to ensure that their email address and username will remain theirs when they return. No new charges are incurred, when an account is vacationed, and the account can be re-activated with just a phone call during regular business hours.